What the $85 covers.
Eighty-five dollars an hour is the standard labor rate for typical remote and on-site service. It is the same number whether the work happens at your kitchen table, in your office, or over a remote session, so nothing changes because of how the problem turns out to be solved.
Most household and small-office jobs are straightforward labor: diagnosing what is actually wrong, repairing or configuring it, and explaining what happened in language that makes sense afterwards. You will know what the work costs before it begins.
- Diagnosing the real cause, not just the symptom
- Repairs, upgrades, cleanup, and device setup
- Wi-Fi, network, printer, and email configuration
- Remote sessions where the problem allows it
- On-site visits across the service area
- A plain-English explanation of what was done
What is quoted separately, and why.
Some things are not labor, and pretending otherwise is how surprise invoices happen. Parts, equipment, large installations, and ongoing managed services are quoted separately so the numbers stay honest and you can decide with the full picture in front of you.
A replacement drive, a mesh Wi-Fi system, a rack of network gear, or a month of remote monitoring all have real costs attached to them that have nothing to do with hours worked. Those get scoped and priced before anything is ordered or installed.
Ongoing business support
Managed IT is priced on scope rather than by the hour, because the value is in problems that never reach you. The right plan depends on how many users, devices, locations and applications are involved, so it is tailored to the organisation instead of sold from a menu of tiers.
Custom software
Software projects are quoted after the requirements are clear. Guessing a number before anyone understands the problem is how software projects go wrong, so that conversation comes first and it costs nothing.
Common questions about the rate.
Yes. All consultations are free. New customers also receive their first hour of standard labor free before the regular $85 hourly rate begins.
It is the standard labor rate for typical remote and on-site service. Parts, equipment, large installations, and ongoing managed services are quoted separately so expectations stay clear.
Yes. The $85 rate is the standard labor rate for typical remote and on-site service alike. Many software, configuration, email, and general support issues can be handled remotely, while hardware, cabling, Wi-Fi, and automation work may require an on-site visit.
Remote monitoring and management is quoted rather than billed hourly, and plans are tailored to the size and needs of the business. The scope depends on the number of users, devices, locations and applications involved.
Describe what is happening and the consultation will sort that out at no cost. The services listed cover the most common needs, not every possibility, so a quick description is enough to find the best next step.